How to remove negative feedback on yelp
Yelp is a directory to find great local businesses like dentists, hair stylists and mechanics. It has more than 138 million unique visitors every month. Yelp users have given over 61 million reviews and feedback’s till date. If you get a single bad review or a negative feedback, it can put you and your business in trouble. Here we will discuss about How to remove negative feedback on Yelp.
As with time more and more people are getting engaged on the internet and owing services and products online, they share their opinion afterwards. It can be positive or negative, true or false, useful or just for other reason it will surely put impact on your bottom line.
A negative feedback makes a diverse effect on the business and to overcome it businessmen find ways for removing the negative comments from Yelp. According to a latest research a one-star difference in ratings can result in a 9% difference in revenue.
How can a review affect a business?
A highly regarded business has a lot to lose while a poorly rated business has a lot to gain from investing in online review management. Any person has right to put his/her reviews without anyone’s permission. Suppose your competitor adds some bad reviews on Yelp for your services, the next customers visiting the page will read those reviews and will never opt you for the services making loss in the business.
- Loss of customers
- Decrease the star rating
- Bad impact in public.
Ways to overcome negative feedback on Yelp
There are many ways you can handle the bad review or the negative feedback.
- Claim your business page on Yelp- The very first thing is that you claim your business on yelp so that you can interact and respond to the reviews posted on yelp. If the review violets the Yelp policies, it is deleted by yelp itself.
- Responding to negative reviews- Immediate responding to a negative comment can prove worthy as you can make the reviewer calm and apologize for the unsatisfactory services by which he can edit or remove the comment. Adding more positive feedback’s can overcome the effect of a negative comment.
- Resolving False Reviews- Sometimes you get a false review which is incorrect. The best idea is to publicly respond them politely and firmly explaining others that why the review is false.
- Monitoring and Managing the Reviews- You must have tools to identify as soon as the negative review is posted so that without wasting time you can make strategies against it.
- Create your Social following- Build your reputation through various Social Media like Facebook, Twitter, Instagram etc. Make your business communities and engage more with people.
These are a few tips which can help you to overcome the bad affect of a negative feedback on Yelp.
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