How to remove negative feedback on Amazon
Seller’s metrics is always dependent on the feedback rating which they get from the customers positive, negative and neutral reviews. Seller’s are always worried about How to remove negative feedback on Amazon because a single negative comment is good enough to spoil their business.
No businessmen likes to get a negative review, as those kinds of feedback’s can really hurt a business. Fortunately, it’s possible to remove some of the less favorable and even neutral comments from your Amazon store. PPCChamp has Online Reputation Management experts who have skills and a good experience of handling such kind of concerns.
What types of feedback’s are removed by Amazon
Amazon has its own policies for selecting which review or feedback it wants to remove. Here are the 4 cases which are a valid reason for Amazon to remove the feedback.
- Review that includes obscene language
- Feedback which includes e-mail, name, phone number or address
- Feedback that is based specifically on product review information
- Feedback that consists of information about Amazon fulfillment will be edited by Amazon and Amazon will take responsibility for it.
You need to put a request quote on Amazon to get these type of feedback’s removed.
How to put removal request on Amazon
You can follow these steps to put a request for feedback deletion on Amazon
- Open your Amazon Seller account
- Find the button for Contact Seller Support
- Click on Orders
- Click on Customer feedback Problems
- You’l see a form there for feedback removal request
- Enter your reason for feedback removal and click submit.
Amazon Seller Account > Help > Contact Seller Support > Orders > Customer Feedback Problems
This way you can request Amazon to remove the illegal reviews.
Best approach to respond the Negative Reviews
If you want to know How to remove negative feedback on Amazon or how to handle online reputation of your services on Amazon, you can follow these steps to fight against negative reviews-
- Respond appropriately to the feedback
- Make your comment more professional
- Never get emotional for a negative feed
- Make an Apologize to the customer and try to get his confidence back again on you
- Never avoid any negative feedback
- Tell them the steps taken to solve that problem
- Engage more with the customers.
These things can help you to serve great customer service.
PPCChamp provides best ORM (Online Reputation Management) services for helping the businessmen to get good feedback’s for their business.
Skype ID: ppc.champ
Phone Number: +91 9915337448
PPCChamp has a team of Online Marketing Experts which handle Reputation tasks very well. We have alarming tools which give us the signals as soon as any person gives a negative feedback about you on the internet weather it is Google, or any social media like Facebook, Twitter or any directory like Amazon, Yelp.